Service
Shipping
Shipped from Almelo via PostNL and DHL. Order before 3 PM on working days = shipped same day.
Rates
- Netherlands: €4.95 standard, free over €100
- Belgium: €6.95 standard, free over €100
- Germany, France, Luxembourg: €9.95 standard
- Other EU countries: from €12.95, exact rate in checkout based on address
- Outside EU: on request, email support
Delivery times
- Netherlands: 1-2 working days
- Belgium: 2-3 working days
- Germany, France, Luxembourg: 2-4 working days
- Other EU: 3-7 working days
Order before 3 PM on working days = shipped same day. Weekend orders go out on Monday.
Track & trace
You'll get a track & trace link by email once your package is handed over to PostNL or DHL. Check your spam folder if you don't see it.
Not at home
PostNL and DHL offer a second delivery attempt. After that the package goes to the nearest pickup point. You then have 7-14 days to collect it before it returns to us.
Wrong address
Email support as fast as possible. Up to 1 hour after ordering we can change the address. After that the package is on its way and the shipment must first come back before we can resend.
Import duties
No import duties for deliveries within the EU. Outside the EU, import duties and destination country VAT may apply, at the recipient's expense.